FAQ

Orders & Shipping

How long does shipping take?
Shipping typically takes 5–7 business days after your order has been processed. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Do you offer tracking information?
Yes. Once your order has been shipped, you will receive a tracking number by email.

Where is my order?
You can track your order using the tracking information provided in your shipping confirmation email.

Can I change or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist you before your order is processed.

Returns & Refunds

Can I return my order?
Yes. You can request a return within 14 days from the delivery date. Please submit a return request before sending any item back.

How do I return an item?
Please complete our Return Request Form first. After your request has been reviewed, you will receive the return instructions.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer.

When will I receive my refund?
After we receive and inspect your returned item, your refund will be processed through the original payment method used for your purchase.

Products

Are your products safe for cats?
Our products are carefully selected with cats' comfort and everyday use in mind. We recommend following the product instructions for the best experience.

Are the products suitable for all cats?
Our products are designed for cats of different sizes and personalities. Please check the product details for specific measurements and recommendations.

How do I clean my cat product?
Cleaning instructions depend on the product. Please refer to the care instructions included with your item or contact us for guidance.

Are the materials durable?
We select products designed for everyday use and comfort. Product materials and specifications can be found on each product page.