Informativa sui rimborsi
At iCasa Living, we carefully select products from our trusted manufacturing partners to bring high-quality cat essentials directly to our customers.
Returns
Due to our direct-to-customer fulfillment process, we generally do not accept standard returns or exchanges.
Each return request is reviewed individually. If you are not satisfied with your purchase, please contact us through our Contact page and provide details about your order and the reason for your request.
After reviewing your request, we may offer an appropriate solution, such as a store credit or another resolution where applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us through our Contact page as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
We will review your request and work with you to find a suitable solution.
Order Cancellations
Orders can be cancelled within 1 business day after purchase.
After this period, your order has already been processed and prepared for shipment, meaning we are unable to cancel or modify the order.
Contact Us
If you have any questions regarding your order or our return policy, please contact us through our Contact page.